DETAILLINK HELP CENTRE
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Step-by-step help for requesting car detailing quotes and running your independent detailing business.
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Answers without the back-and-forth.
Search by a task, question or problem. These articles describe the current Edmonton pilot.
FOR DRIVERS
Customer guides
Getting started with DetailLink
Understand what the marketplace does and how to begin without committing to a booking.
Read guideChoosing the right detailing service
Know the difference between interior, exterior, full detailing and specialist paint care.
Read guideHow to submit a useful quote request
A walkthrough of the three-step form, saved drafts and the information detailers need.
Read guideTaking and uploading vehicle photos
Show detailers the condition of your car without oversharing personal information.
Read guideHow to compare detailing offers
Compare price, inclusions, time and location—without losing access to other bids.
Read guideWhat if no detailer sends an offer?
Understand why a request might receive no bids and what you can do next.
Read guideUsing DetailLink without an account
How guest requests work, what your browser remembers and what happens if access is lost.
Read guideWhat happens when you accept a quote?
Understand the pending booking state and when an appointment becomes confirmed.
Read guideApproving and changing an appointment time
How date proposals work and why a requested date is not a guaranteed reservation.
Read guideMessaging a detailer privately
Ask about services, access and timing using the conversation linked to your request.
Read guideWithdrawing or cancelling
The difference between an open request, pending booking and confirmed appointment.
Read guidePayments and reviews after a job
Who handles payment and when a customer can leave verified booking feedback.
Read guideReporting a problem or safety concern
Know who to contact for service disputes, misleading listings and urgent situations.
Read guideFOR INDEPENDENT DETAILERS
Detailer guides
Creating your DetailLink business profile
Sign in, introduce your business and publish a useful profile for Edmonton customers.
Read guideFinding suitable customer leads
How requests appear in your workspace and how to decide which to quote.
Read guideSending a clear detailing quote
Prepare a competitive offer that explains price, included work, duration and availability.
Read guideEditing services and starting prices
Keep your profile accurate as your packages, capabilities and pricing evolve.
Read guideManaging service area and work style
Help the right customer requests reach your business by keeping coverage information current.
Read guideProposing appointment times
Set several available windows, view appointments on a calendar and send a time for customer approval.
Read guideManaging confirmed and completed bookings
Follow booking status through acceptance, confirmation, completion and customer reviews.
Read guideMessaging customers professionally
Use request-specific conversations to clarify scope, timing and preparation needs.
Read guideManaging portfolio and before-and-after photos
Show genuine work safely and keep your storefront images relevant.
Read guideUnderstanding business verification
What a DetailLink verification marker means—and what it does not prove.
Read guideUnderstanding customer reviews and ratings
How completed-booking reviews appear and what standards apply.
Read guidePilot fees and future pricing
Understand what participation costs today and what has not been announced.
Read guideHandling suspicious or abusive requests
Protect customer information and your business when a lead seems fraudulent or unsafe.
Read guideCAN'T FIND IT?
Need a different kind of help?
The operator support inbox and formal incident-reporting channel are still being prepared. Our Contact page explains what is available today.