CUSTOMER GUIDE · DETAILLINK HELP

Reporting a problem or safety concern

Know who to contact for service disputes, misleading listings and urgent situations.

Important to know

The operator’s dedicated support and incident-report form are not active yet. For immediate danger, contact local authorities or emergency services.

Problems with the agreed work

Start by documenting the offer, messages, receipts and relevant photos. Explain the concern to the independent provider and ask for a specific resolution. The provider, not DetailLink, receives payment for the job.

Misleading or suspicious activity

Avoid sending identity documents or money to unfamiliar accounts. Retain the profile, offer and message details if you believe a listing is fraudulent or abusive. Chromegreen Media Limited can moderate accounts, but the dedicated report intake remains to be connected.

External help

For threats or suspected crime, contact the appropriate authorities. For unresolved consumer matters, Alberta has consumer protection resources. The platform does not promise escrow protection or reimbursement.