Frequently asked questions

Yes. Submitting a request is free and there is no obligation to accept any offer.

No. The number of offers depends on real participating detailers, their services and availability. A request may receive fewer offers or none.

All received offers remain available. The comparison view shows up to three selected offers at once; you may swap which three you compare.

The marketplace allows guest quote requests. Guest access is retained in the browser that submitted the request. Signed-in accounts can keep their owned requests together.

On your guest request page, copy the private recovery key and keep it safe. You can enter it on Restore guest access from a new browser. If you did not save your key and have lost the original browser, email-based recovery is not available.

No. It creates a pending booking. The detailer proposes the appointment and you approve the time.

Payment is arranged directly with the independent business. DetailLink does not process deposits, job payments or refunds.

Yes. Eligible Edmonton-area independent detailers can create a profile and review matching customer leads. Participation is subject to the platform rules.

No. You choose which suitable requests to quote and set your own prices and inclusions.

The current pilot has no DetailLink lead fee or subscription charge. Future commercial pricing has not been announced.

No. Account registration does not equal an independent licence, insurance or identity check. Any displayed verification indicator has a limited administrative meaning described in our Trust & Safety page.

Not yet. Booking changes appear inside the app, but automated outbound reminders are not connected.

Customers can cancel pending or confirmed bookings in the request view. See our Cancellation Policy and confirm any provider-specific deposit terms directly.

Open Report a problem to check whether monitored in-app intake is active. For immediate danger, contact local emergency services.