How a review becomes eligible
The customer associated with a completed DetailLink booking can submit one review for that booking. Public profile ratings reflect available marketplace reviews rather than imported endorsements.
What to do about feedback
- Compare feedback with the agreed quote and messages.
- Use it to improve scope descriptions or customer preparation.
- Do not pressure customers to post only positive feedback.
- Do not fabricate bookings or reviews to raise a rating.
Moderation limitations
The operator may assess harmful or misleading content under platform rules, but a staffed appeals and review-reporting channel is not yet active. A genuine negative opinion is not automatically removable because the business disagrees.