When messaging is available
Detailers can message a customer after submitting a quote on that request. Open Messages in your workspace and choose the relevant customer conversation.
Keep the conversation useful
- Answer questions about the quoted scope promptly.
- Discuss realistic expectations for stains, damage or specialist treatment.
- Confirm site access, utilities and arrival timing.
- Clarify payment methods and any previously disclosed charges.
- Avoid sharing unnecessary personal information or pressuring the customer.
Privacy and support
Messages are private to the request and relevant participants; they are not a public feed. Do not redistribute customer photos or contact details. Messages to customers are not a direct support channel to the marketplace operator.